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FAQs


How long will it take for my Cat Potter order to arrive?

We aim to ship your order within 2 working days of finishing your hand crafted bag. Please allow 6-8 weeks for us to make your bag. In the UK we use a next day signed for service. For more delivery information and if you are overseas, see our Shipping Information. 

What’s your returns policy?

If for any reason you're not completely satisfied with your online purchase we’re happy to provide a full refund or exchange within 14 days. Please see our Exchange and Refund Policy.  

Does Cat take private commissions?

Absolutely! If you’d like to get in touch regarding a private commission, then please email studio@catpotter.com and we’ll aim to get back to you as soon as possible.

Do you take on interns?

We occasionally take on interns, particularly at busy points during the year. If you are a current student and want to gain experience within a luxury London-based accessories brand, please email a CV and cover letter to studio@catpotter.com or look out for current positions on our social media.