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Returns & Exchanges


Returns

If for any reason you are not completely satisfied with your online purchase and wish to return it for a full refund, please ensure that the goods are returned in perfect saleable condition, in their original packaging, and with invoice as proof of purchase within 14 days of receipt. Please email studio@catpotter.com for the posting address.

Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

To complete your return, we require a receipt or proof of purchase.  

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at studio@catpotter.com

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges 

If you need to exchange it for the same item or something of equivalent value, please send us an email at studio@catpotter.com 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

The cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot; therefore we suggest you arranged a tracked or recorded delivery service. For high-value items we recommend you insure the costs of goods before you send them. We will issue a full refund to the card used when placing the order once the return has been processed. Please allow up to 10-15 days for a full refund from date of receipt of goods.